Agenda item

*O&S 94        

The Chairman welcomed the Business Development Manager and the Business Manager from Fusion Lifestyle to their first Committee meeting since the Leisure Contract had been awarded and invited them to introduce their annual review presentation.  In so doing, the representatives made the point that, since this was the first annual presentation, there were no comparative baseline figures available.

Upon conclusion of the presentation, the following points were raised:-

(a)   The representatives informed that the difficulties that had been experienced with regard to the ease of making bookings on the website had been a massive challenge to the organisation.  Indeed, the representatives recognised that the deficiencies with the website throughout the final quarter of 2017 had been the single biggest failure of the organisation;

(b)   It was acknowledged that the issues in relation to the air handling unit at Parklands had now been fixed.  Other specific issues relating to Parklands were also highlighted that included:

-       the reasons for the works being re-tendered;

-       the design of the turnstiles;

-       some surprise being raised that the Centre had only received a QUEST accreditation of ‘good’ during its last assessment.  The Fusion representatives informed the meeting that this was expected progression during the first year of the contract;

-       some concern being raised amongst the User Group over the limited information that was available for future meeting dates and times.  In reply to a formal request being made for an annual schedule of consultation meetings to be produced, the representatives gave a commitment to look at this matter outside of this Committee meeting; and

-       the on-site public toilet provision.  In reply to some concerns over the provision for only one public toilet for the local park and community users, the request was made for this to be reconsidered, with feedback then being provided to Members in due course.

(c)       With regard to OCRA (Okehampton Community Recreational Association), the representatives commended the contributions made by the organisation.  In addition, the representatives advised that the two organisations had already developed an excellent working relationship and it was recognised that OCRA would be instrumental in progressing the community outreach work that Fusion was so keen to enhance;

(d)       Specifically regarding the ‘sugar smart’ and ‘Tavistock Health and Wellbeing Alliance’ initiatives, the representatives gave a commitment to discuss these matters further with a Member outside of this Committee meeting;

(e)       A Member who attended the Meadowlands User Group meetings highlighted the positive approach of both the Leisure Centre staff and users and asked for his positive comments to be noted and fed back to staff;

(f)        In respect of the customer satisfaction and performance information, it was agreed that the reporting format would be amended for future reports and would also be annotated with explanatory notes;

(g)       A Member questioned whether the current number of GP Referral cases was a cause of concern for the representatives.  In reply, the representatives acknowledged that there was scope for improvement and, whilst emphasising that the GP Centres also had a key role to play, they were confident that the current figures would exponentially grow.

In conclusion, the Committee Chairman thanked the representatives and the Assets Specialist for their attendance and informative presentation and looked forward to receiving future progress reports.

It was then:

RESOLVED

That the Annual Review Presentation be received and noted