O&S.33/20
A
report was considered that provided the Panel with background
information on the performance of FCC Environment (the
Council’s Waste Contractor) in implementing the round review
and the impact on the future service change.
At
this point, the Chairman introduced Mr Mark Barnfield (Head of Municipal Collections and
Streetscene, FCC Environment) and Mr
Brian Ashby (Area Manager, FCC Environment) who provided a
presentation on:
-
a
review of Contract Performance; and
-
an
analysis and lessons learnt from round changes.
In
discussion, the following points were raised:
(a)
It was agreed that a Briefing
Note would be provided to Members that set out information around
the potential penalty clauses (and sanctions) contained within the
Waste Contract;
(b)
Members were of the view that
lessons could be learnt by FCC in relation to their corporate
communications and messaging. In
accepting the point, the FCC representatives committed to raising
this point with their Communications colleagues;
(c)
The representatives acknowledged
that it may be the perception of some members of staff that local
knowledge was not being fully utilised.
Furthermore, some Members made the point that a number of crews
felt that they were not being listened to by their
managers
(d)
The representatives advised that
they shared the deep frustrations of Members over the issue of
repeat missed collection failures;
(e)
In response to a Member wishing
to ask a number of detailed questions, the lead Executive Member
agreed to facilitate a meeting with the FCC representatives in the
upcoming weeks.
It was
then:
RESOLVED
1.
That the FCC Environment
representatives be thanked for their informative
presentation;
2.
That, in respect of the new
recycling service (being introduced in March 2021), the Panel
request that FCC Environment demonstrate that they:
§
Have a robust deliverable plan
that will deliver the new service with the absolute minimum
disruption to residents;
§
Have sufficient management and
supervision on the contract;
§
Ensure sufficient staff training
and commitment;
§
Have appropriate contingency in
place; and
§
Have appropriate IT systems in
place that are fit for purpose; and
3.
That FCC Environment
representatives provide a progress report back to the Panel in six
months’ time.