O&S.91/18
A
report was considered that provided a performance review summary
for 2018 from Fusion Lifestyle in the management of all six Leisure
Centres across the South Hams and West Devon.
As
part of the presentation that was delivered to the Panel, reference
was made to the following future priorities:
-
An
improved GP referral service (to work together with the Council on
a district wide solution);
-
An
improved relationship with local stakeholders (to include schools,
colleges and existing organisations in our towns);
-
A
skills based provision for the needs of local clubs (e.g. to work
with Totnes Rugby Football Club on their pre-season training
needs); and
-
In
accordance with their Key Performance Indicators:
o
To increase total participation, membership and swim
school figures by 10-15%;
o
To increase target group participation by 10-15%
for: Under 16s, those aged over 60, disabled users and
females;
o
To increase the customer satisfaction score by 3-5%;
and
o
To maintain the Quest Accreditation at each Leisure
Centre.
During the ensuing
discussion, the following points were raised:-
(a)
Given the level of disruption at the Leisure Centres
during 2018, the representatives informed that they were pleasantly
surprised at the performance of the contract during this
period;
(b)
The Panel was informed that the youth nights at
Dartmouth and Totnes were proving to be successful and the next
focus for Fusion was to attempt to launch equivalent sessions at
Ivybridge;
(c)
In response to a question, the representatives
advised that they were committed to taking forward the
‘Dementia Friendly’ initiative within the South
Hams. In welcoming this assurance, the
Panel asked that Fusion liaise directly with the ‘Dementia
Friendly Parishes Around the Yealm’ Community Group;
(d)
In line with the Business Plan, the representatives
advised that, to date, Fusion had been heavily focused on making
improvements to the Leisure Centres.
Moving forward, it was now the intention of the organisations to
give added emphasis to improving relationships with local schools
and clubs and developing the community outreach
provision. In reply, some Members
stressed the importance of community outreach and the need for
residents who lived in rural areas to be in receipt of a better
outreach service;
(e)
With regard to parking charges and leisure permits,
the Panel was informed that these should be reviewed as part of the
normal fees and charges budget setting process. In accepting the point, a Member urged the Council
to give greater consideration at the appropriate time to the Health
and Wellbeing implications of increasing car parking
charges;
(f)
The representatives confirmed that the working
relationships between the Council, Fusion and Tadpool were very positive;
(g)
A local Ward Member asked that Fusion give
consideration to improving the advertising and promotion of the
Dartmouth Leisure Centre within the local area;
(h)
For future monitoring reports, a Member requested
that performance information relating to sustainability and
environmental improvements be expanded upon. In response, the Fusion representatives stated
that they were fully supportive of this ...
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